Refund Policy
1. Return Period: All items purchased from Mesaci can be returned within 14 days from the date of purchase for a full refund or exchange, subject to the terms outlined below.
2. Eligibility for Return: To be eligible for a return, the item must be:
- Unused and in the same condition in which it was received.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
3. Exemptions from Returns:
- Gift cards.
- Personalized or customized products.
- Any item not in its original condition or damaged due to reasons not attributable to Mesaci
4. Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days, depending on your card issuer's policies.
5. Exchanges: We replace items if they are defective or damaged. If you wish to exchange an item for a similar one, please contact our customer service.
6. Shipping: Customers are responsible for the shipping costs for returning items. If your refund is approved, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee receipt of the returned item.
7. Late or Missing Refunds: If you haven’t received a refund after a reasonable amount of days, please check with your bank or credit card company. It may take time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us at support@mesaci.com.